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This site uses cookies. Find out more about our use of cookies. As soon as you think it's stolen you need to call the police on or take the item to your local police station. The police will give you a crime reference number and do cex buy stolen phones log number when you hand the item in. Your legal rights are slightly different depending on when you bought the item.
This is because the law changed in October You have do cex buy stolen phones legal right to full refund from the seller. You can try to reach an agreement through alternative dispute resolution. This is when you get an independent person to look at your problem to try and find a solution. A court will usually expect you to have gone through alternative dispute resolution first.
However, if you do win you might have to pay further costs before you actually get the money. Contact the Citizens Advice consumer helpline on 04 05 06 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form. Skip to navigation Skip to content Skip to footer. Benefits Benefits - introduction Help on a low income Sick or disabled people and carers Child Benefit Coming from abroad and claiming benefits Older people Extra money you can get when someone dies The Benefit Cap View all in Benefits.
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England This advice applies to England: England home Advice can vary depending on where you live. Advice for other do cex buy stolen phones of the UK: Northern Ireland home Scotland home Wales home. If you think you've bought stolen do cex buy stolen phones This advice applies to England Print.
Take the item to the police As soon as you think it's stolen you need to call the police on or take the item to your local police station. Ask for a refund Ask the seller for a refund as soon as you can. If you bought the item before 1 October The seller didn't own the goods when they sold them to you, so you can ask for a full refund.
Further help Contact the Citizens Advice consumer helpline on 04 05 06 if you need more help - a trained adviser can give you advice over the phone. Did this advice help?
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