Verifying your identity

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After signup, you have to verify your identity to buy or sell digital currency. The process is similar to opening a bank account. The Luno website and mobile applications assist with this process. When you sign in for bitcoin verification not working first time, bitcoin verification not working see the HOME page with the welcome card indicating your progress in the middle of the display. You will receive an SMS text message containing a code to confirm your mobile number.

Enter your name exactly as it appears on your identity document. In some countries, we may ask you to enter your identity number and allow you to start buying Bitcoin immediately. If you are not automatically verified after providing us with your phone number and personal details in the steps above, you can verify your identity by submitting your identity documents. This feature is only available in certain countries. Submit a high quality photo or scan of your national identity book, identity card or passport.

The document should clearly show your personal identity number, names, date of birth and a clear photo. Later, we may ask you to bitcoin verification not working your address. To verify your address, please submit a high quality photo or scan of a proof of residence document where your name, address of residency and date of issue are clearly visible. We allow photos or scans of paper documents and PDF's. We are unable to accept poor quality scans and online or mobile screenshots.

How long until my bitcoin verification not working or withdrawal is processed? How do I buy or sell digital currency? Contact us for more help. Buy, store and learn about Bitcoin and Ethereum now. We are using cookies to provide statistics that help us give you the best experience of our site.

You can find out more by visiting our privacy policy. By continuing to use the site, you are agreeing to our use of cookies. BitX is now Luno. Price charts Bitcoin Price Ethereum Price. Home Buy or sell digital currency Using digital currency Security The basics Getting started How to buy bitcoin verification not working currency in four easy steps Sign up for a Luno wallet Verify my identity How do I deposit money?

How do I withdraw money to my bank account? Identity verification Bitcoin verification not working and withdrawals Community Home The basics Getting started Verify my identity Verify my identity After signup, you have to verify your identity to buy or sell digital currency. Enter your personal details Enter your name exactly as it appears on your identity document.

Verify your identity If you are not automatically bitcoin verification not working after providing us with your phone number and personal details in the steps above, you can verify your identity by submitting your identity documents. To submit your documents: The document must not be older than 3 bitcoin verification not working from the day of its issue.

Utility bill Bank statement with physical address Municipal rates and taxes invoice Lease or rental agreement Mortgage statement Telephone or cellular account Recent insurance policy document NOTE: Related articles How do I deposit money?

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When signing-up and resetting your device you can only use SMS. You can change to an Authenticator application afterwards, but you need to prove you own a phone number. If you are experiencing trouble with your Google Authenticator code and you are using an Android phone, it might be because the time on your Google Authenticator app is not synced correctly.

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app on your Android phone, and will not change your device's Time and Date settings.

How can we help? Circle Help Center Having issues? Articles in this section Trouble transacting? Trouble adding your card or bank account? Can I cancel a transaction? Signed up with the wrong email? Why doesn't my verification code work? I lost my password, now what? How do I file a complaint? It's not you, it's me: If text message SMS is not working for you, try these steps: Make sure the number is valid and that the dial code is correct.

If you use Google Authenticator or Authy: To make sure that you have the correct time: Go to the main menu on the Google Authenticator app Click Settings Click Time correction for codes Click Sync now On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.

You may have to reset your 2FA device and restart Authenticator: Please go here , fill out the form with the requested details, and we'll be happy to help you reset your phone number Once you have reset your phone number, please enter your Settings Under Security , you can switch back to Google Authenticator Doing this will generate a new QR code for you to scan, and you should have no further trouble logging into the account.