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When signing-up and resetting your device you can only use SMS. You can change to an Authenticator application afterwards, but you need to prove you own a phone number. If you are experiencing trouble with your Google Authenticator code and you are using an Android phone, it might be because the time on your Google Authenticator app is not synced correctly.
On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app on your Android phone, and will not change your device's Time and Date settings.
How can we help? Circle Help Center Having issues? Articles in this section Trouble transacting? Trouble adding your card or bank account? Can I cancel a transaction? Signed up with the wrong email? Why doesn't my verification code work? I lost my password, now what? How do I file a complaint? It's not you, it's me: If text message SMS is not working for you, try these steps: Make sure the number is valid and that the dial code is correct.
If you use Google Authenticator or Authy: To make sure that you have the correct time: Go to the main menu on the Google Authenticator app Click Settings Click Time correction for codes Click Sync now On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.
You may have to reset your 2FA device and restart Authenticator: Please go here , fill out the form with the requested details, and we'll be happy to help you reset your phone number Once you have reset your phone number, please enter your Settings Under Security , you can switch back to Google Authenticator Doing this will generate a new QR code for you to scan, and you should have no further trouble logging into the account.