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You may require access recovery if do cex buy phones that don39t work have lost some of your login credentials. First, check the following articles:. What do I do if My 2FA token is always invalid? What do I do if my phone is lost or damaged? Still can't do it. If you are unable to restore the access yourself, you will need our assistance to reset some of your credentials.

You will need to prove the ownership of your account. Once the information is verified we will help you restore access to your account. Also, you may use call service on your landline to receive codes. Please check this for further details: Before you change the number you can disable 2FA and then reenable it on new phone.

It is 30 days that I am waiting for my disabled account to be verified and funds transferred to my new verified account. I provided immediately all proof and documents, and no actions happened do cex buy phones that don39t work 4 weeks. I have 4 4!!! Can anybody please look at this? If you are asking for number to receive 2FA codes yesyou surely can get it changed.

My Mobile do cex buy phones that don39t work factory reset and lost my cex. I have user id an access code set but not able to log in the app. I tried resetting password from website with same user id however, it doesn't show the record of trade i did.

I had this same problem today on an iPhone. My first use of the 2fa worked by the way but not my second request for supplying it to the website. All I did was go into my advanced settings in safari to clear my cookies. This keeps your history intact while doing this. After that my tabs were wiped clean in safari and I just supplied my code from Authy. Now I'm onto verifying my card now. How do I recover access to my account? Self-assistance You may require access recovery if you have lost some of your login credentials.

First, check the following articles: You may find this in your email A photo of a government-issued identification. A photo of you holding a government-issued identification. This does not cover if you live in a remote area that does not receive cell phone service. How do I open my 2FA. Fabio Barattini Your do cex buy phones that don39t work will be processed do cex buy phones that don39t work the nearest time.

I am keeping a check on it myself. I have user id an access code set but not able to log in the app I tried resetting password from website with same user id however, it doesn't show the record of trade i did At this moment for me, its seems like I have lost huge sums of money. Don't know what to do. I have created a ticket and replied to you with further steps required to be taken. Edited by up November 06, Thanks a lot for sharing your experience with us.

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This issue may occur if SMS code is delivered late and has already expired. Invalid tokens are caused by incorrect device clock settings. Your clock must show correct local time, date and time zone to work properly. Android and Windows phones have an option to correct for time errors inside the Authenticator app properties, if you do not wish to sync your clock.

IPhones must be set to use internet time to make sure the clock is synced properly. I cannot get 2FA to work. I receive the authroization code via text and when I enter it I get invalid Invalid Authentication Code message. I have installed scanner and google authenticator on my phone and the time is set up as described above. I use google authentication and I have the same problem.

Worse the authentication time is synchronised with google server. I can not change it and i don't have these preferences in the settings menu. Both are giving invalid code when trying to set it up. I found the problem for me. It's a matter of timing. I wanted to use google auth but when I clicked on the enable 2FTA button , a pop up occured with the authy logo. Here is the trick: But the code you asked for via text message the one you supposed to enter in popup is an authy one.

So if you wait to long to enter the authy code, by the time you click on the verify button, the google code has timed out and you get an invalid code one the main windows. To get it to work you have to: I spoke to support last night and it was explained to me that if you signed up and got Authy synced, 2FA IS actually assigned to your account, which was my concern that it was not.

So for anyone reading this thread, if you signed up and had Authy synced with cex. The system will not ask for an authy code for awhile if you login from the same terminal, it should show up if you try to login from a different one, but I feel that is highly not recommended.

I trying to add 2FA and does not work well. Sms codes work well but the authentication codes from the application Authy are always invalid. I have problem with sms code, I use sms code as my 2FA Two-factor Authentication, and After I put the sms code in to verify during login, it is fail all the time please help.

Below is the information we provide users who ask for help about 2FA. Please try using the SMS Authy service, you can use the links below to reset it and also to change the number assigned. Here is the Authy links: You can use this phone change link: For the Google 2FA app.

You can install the app on iPhone, android and Windows phones. This will give you the optimum control of your account for most situations. You can find this and the area needed in your profile, in the security settings. Here is a very good user written guide to our 2FA security feature service: Hello thak you for your replay, but your links especially the double posted one does not say anything but general bla bla.

I do not see why I shoult write a ticket if all which is to say is written in this Post here already erlier wrote a post here. That worked so far fine as my smartphone is showing my details and give me changing codes.

I tried also to do this in the highest speed I can less then 20s, in order to keep the google code valied,- see Post from 'chmick'. I uses 2fa on other plattforms as well and had never to hustle with it. This is most likely a timing issue, if you are getting the OTPs to work, but not consistently.

Try adjusting your phones internal clock unsync it from Android's time servers and play with the lead time.

Eventually you will find a sweet spot that keeps the OTP fresh through the whole window its supposed to be valid. O que devo fazer? I've set up my 2FA google authen on my mobile. IO into my account by scan QR-Code? Could some one explain to me where I can find QR-code to scan? What do I do if My 2FA token is always invalid? So if you wait to long to enter the authy code, by the time you click on the verify button, the google code has timed out and you get an invalid code one the main windows To get it to work you have to: I've been pulling my hair out.

Personnally I have no hair left ;- Chmick. Two-factor Authentication Please input the security code from the Authy app on your smartphone. Or request an or if you are unable to install the app. Now it is your turn again! Hello, This is most likely a timing issue, if you are getting the OTPs to work, but not consistently. Please sign in to leave a comment.