Boi net banking transaction ledger
Bank at its discretion may offer higher rate of interest on Fixed Deposits for resident Indian Senior Citizen customers. Resident Indian Senior Citizen Customers are therefore requested to check the applicable interest rates valid for Senior Citizen Customers displayed at our branches or visit Bank's website at www. The Bank may, at its sole discretion, impose reasonable restriction concerning the operation of minor accounts and such restriction may also include nonprovision of certain facilities such as ATM cards, debit cards, PhoneBanking, Internet Banking, etc.
Withdrawals by cash or cheque: We have the right to pay any amount you withdraw from an Account by any one or more of the following methods: You are responsible for keeping your cheque books and cheques safe from loss, theft or unauthorised access or use, under lock and key or taking other safeguards as appropriate.
Applications for a new cheque book may be made by presenting a duly completed and signed cheque book requisition slip to the Bank or by any other means of written instructions duly signed by all fixed deposit holder s or thorough authenticated instructions through Internet Banking or PhoneBanking if the same is allowed as per the mode of operation of the account. The Bank may also, at its sole discretion, issue cheque books to the customer, without any request from the customer, if as per its records, the customer has substantially utilised the cheque leaves previously issued to the customer.
New cheque books will be dispatched to the customer by post according to the address record kept by the Bank or by such other means as determined by the Bank. The Bank assumes no responsibility for any delay or loss caused by any mode of dispatch.
We may, at our sole discretion, refuse to issue a cheque book on any account, which is not maintained satisfactorily such as excessive cheque returns, etc. Upon receipt of a cheque book or before use, you should check the cheque serial number, account number and your name printed on the cheques and the number of cheques, and report any irregularity to us as soon as reasonably practicable.
You cannot print cheque books or other payment instruments without our prior written approval. For any change in the payee's name, courtesy amount amount in figures or legal amount amount in words , etc. This would help banks to identify and control fraudulent alterations. The customer acknowledges that the Bank will not be held responsible for losses arising from alterations which cannot be readily detected.
This is not applicable to cheques cleared under other clearing arrangements such as MICR clearing, non-MICR clearing, over the counter collection for cash payment or direct collection of cheques outside the Clearing House arrangement. All cheques must be written in dark colour non-erasable ink or ball-point pen and be signed in conformity with the specimen signature registered with the Bank; and iv The customer should comply with the conditions printed on the inside cover of cheque books.
You must report any loss, theft or unauthorised use of a signed cheque or a cheque book to us either in writing or through PhoneBanking services as soon as reasonably practicable.
Accountholders should exercise care when drawing cheques and should not draw cheques by any means, which may enable a cheque to be altered in a manner, which is not readily detectable. You agree that we may record a cheque drawn by you in electronic or other form as we consider appropriate, and the cheque after payment may be retained by the collecting bank for a period specified in the rules relating to the operation of the clearing house and may be destroyed by the collecting bank after that period.
You authorise us to contract with collecting banks and other persons in relation to the arrangements and matters set out in paragraph i above. Return cheques - The Bank reserves the right to return cheques with insufficient funds in account, technical error or any other reasons as mentioned under the relevant statute or any other reasons and to impose a service charge with respect to returned cheques.
Cheque books will either be available at our branch counters or delivered directly to the customer, to the addresses registered with the Bank as per your instructions. You should give us clear written instructions or other duly authenticated instructions the authenticity of which the Bank must be able to verify clearly identifying the cheque in question by reference to its cheque number, if you wish to stop payment of a cheque.
We have no obligation to act on your Instruction if we do not receive it in time to enable us to stop payment. You should clearly identify the cheque in your Instruction by quoting the cheque number.
If you quote any other detail instead of the cheque number, we have no obligation to but may act on your Instruction at our discretion without being liable. If you quote any other detail in addition to the cheque number, we are not responsible for checking whether that detail conforms with the corresponding detail on the cheque in question. We have no obligation to act on an Instruction to stop payment if we are unable to verify its authenticity, unless we have made any special arrangement with you.
Notwithstanding that, we may act on an Instruction at our discretion if we believe in good faith that it is given or authorised by you without being liable in any circumstance and you will be bound by that Instruction even if it is incorrect, false or unclear or if it was not given or authorised by you.
You should confirm an Instruction as soon as reasonably practicable in a manner accepted by us. The customer should comply with the conditions printed on the inside cover of the cheque books. NRE accountholders should complete the declaration on the reverse of the cheque leaf as per RBI requirements.
You must ensure and hereby undertake that all documents and items submitted under the drop box services are complete, accurate and duly signed where applicable.
You will utilise the drop box services in accordance with its governing terms and conditions and such other instructions, guidelines and directions that we shall issue from time-to-time. The scope of the drop box services shall be as determined by the Bank from time-to-time and may include, but not necessarily and among other things, deposit of cheques, bills of exchange, warrants, payment warrants and other payment instruments.
All high value cheques which exceed Rs. The service provider shall collect the items from the CDBs and hand over the same to the Bank. The cheque deposit timings at the respective branches are subject to change without prior notice.
All branches of the Bank which offer extended banking hours: Transactions as indicated by the Bank from time to time including transactions such as deposits, withdrawals, transfers, instrument purchases example those relating to cash, cheques, pay orders, demand drafts, telegraphic and other transfers, opening of accounts, changes to account title, mode of operation, mandate, replacement of ATM Cards , sought after the time on any other day when clearing, recording and processing of transactions in its books is affected by the Bank in the ordinary course of business, may, at the sole discretion of the Bank, be specified in any statement of account or other communication sent to the customer as having taken place on the next or any preceding business day for the Bank and not on the actual day of the transaction sought.
Instruments as indicated by the Bank from time to time example cheques, demand drafts, pay orders , deposited after the time of clearing on any other day for the day by the Bank in the ordinary course of business, shall be sent for clearing only on the next business day. The Aadhaar number provided for customers or for person s associated with their account will be authenticated by the Bank with the Unique Identification Authority of India UIDAI or such other authority as may be regulated from time to time for authentication through any of the modes of authentication as stipulated in the regulation.
The Aadhaar number will be updated for your Bank accounts post successful authentication. We reserve the right to close any account without assigning any reason by giving a prior notice of 30 days to you. The Bank reserves the right not to disclose account information to the customer over the telephone. Inoperative Unclaimed Accounts will be levied a charge as per the current Tariff.
The accountholder can also log on to www. In case the accountholder feels that the service levels offered by HSBC are not upto the accountholder's expectations, the accountholder can refer to the HSBC Grievance Redressal mechanism for lodging a complaint. The Grievance Redressal mechanism and a Grievance Redressal policy is available on www. The policy is based on principles of transparency and fairness in the treatment of customers, to compensate for direct financial loss, as detailed in this policy, that the customer may incur in cases where the bank does not meet the service levels committed by it.
Customers are advised to make use of this facility in their own interest. No person resident in India who has borrowed in Indian rupees shall use the said loan amount for any purpose except his own business other than the business of chit fund, or as Nidhi Company, or agricultural or plantation activities or real estate business; or construction of farm houses or Trading in Transferable Development Rights TDRs. No person resident in India who has borrowed in Indian rupees shall use such borrowed funds for any investment, whether by way of capital or otherwise, in any company or partnership firm or proprietorship concern or any entity, whether incorporated or not, or for relending.
Accounts upon which an attachment order or other legal notice prohibiting operations of the accounts has been received will be frozen ruled off and no further operation will be allowed till such time that the prohibition order is removed.
The Bank allocates a unique customer number to each customer called as Customer ID identification number and the customers are requested to quote this number for every additional account opened with any branch of HSBC. The Bank may without notice combine or consolidate account s with and liabilities to the Bank and shall have the right to set-off or transfer any sum s standing to the credit of such account s or any other sum s due or payable to the Bank from the customer in or towards satisfaction of the customers liabilities to the Bank on any other respect whether such liabilities be actual or contingent, primary or collateral and several or joint.
Holders of Non-Resident accounts should advise the Bank immediately upon return to India if they intend to take permanent residence in India.
The Bank remains entitled to assign any activities to any third party agency at its sole discretion. The Bank may take, and may instruct or be instructed by any other member of the HSBC Group to take, any action which it or such other member, in its sole and absolute discretion, considers appropriate to take in accordance with all such laws, regulations and requests.
Exceptionally, our Financial Crime Risk Management Activity may lead to us delaying, blocking or refusing the making or clearing of any payment, the processing of your instructions or application for Services or the provision of all or part of the Services.
To the extent permissible by law, neither we nor any other member of HSBC Group shall be liable to you or any third party in respect of any loss whether direct or consequential and including, without limitation, loss of profit or interest, however it arose that was suffered or incurred by you or a third party, caused in whole or in part in connection with the undertaking of Financial Crime Risk Management Activity.
In certain circumstances, the action which the Bank may take may prevent or cause a delay in the processing of certain information. Therefore, neither the Bank nor any member of the HSBC Group warrants that any information on the Bank's systems relating to any payment messages or other information and communications which are the subject of any action taken pursuant to this clause is accurate, current or up-to-date at the time it is accessed, whilst such action is being taken.
For the purpose of the present clause: In pursuance of the above Right, bank will: As per the Bank's 'customer call back policy', for all transactions above the specified thresholds mentioned, whether domestic or cross-border transaction, the Bank staff shall call the Customer's designated personnel as per contact details provided by the Customer's authorised signatories through telephone to validate the transaction details.
The Bank may revise above mentioned threshold limit from time to time and notify the same to the Client. Upon such notification, Client shall be deemed to have agreed to such revised threshold limits for the call back process.
This is applicable for all current accounts opened for business purpose. The payment of interest on accounts and the rate of interest thereon is subject to the directives of the RBI from time-to-time. The Bank shall effect any statutory deductions such as taxes, etc. Collection and recovering of debts: We have the right to employ any person to assist us in collecting and recovering any outstanding or overdue amount owing by you to us, including collection agent or any other service provider.
In the course of providing the Services, we or any of our agents may may need to but shall not be obliged to record any Instructions or verbal communications with you by tape, video or other means.
We have the right to destroy these recording after such period of time as we consider appropriate. No failure or delay by the Bank in exercising any right, power or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise thereof or the exercise of any other right, power or privilege.
Any remedies provided to the Bank herein are not intended to be exclusive of any other remedy and each and every remedy shall be cumulative and in addition to every other remedy given hereunder or now or hereafter existing at law or in equity, by statute or otherwise.
If any provision hereof shall be declared or adjudged to be illegal, invalid or unenforceable under any applicable law, such illegality, invalidity or unenforceability shall not affect any of the other provisions hereof, which shall remain in full force, validity and effect.
Failure beyond Bank's control: Outsourcing and appointment of agents: The Bank may appoint any agent, service provider or subcontractor to perform any of its obligations hereunder. Assignment by us or by you: We may at any time assign or transfer any or all of our rights and obligations to any person without your agreement. You are not allowed to assign or transfer any of your rights or obligations to any person unless with our prior written agreement. Loss of seal etc.: If you lose any identity document, seal etc.
We are not liable to you for effecting any payment or transaction before we actually receive such written notice. The Bank shall be entitled to regard any mandate it holds as being suspended in the event of any dispute between customers or authorised signatories.
In addition, the Bank reserves the right to suspend the operation of all or any accounts of the customer until such time as the Bank considers appropriate if the Bank is of the opinion or has reason to suspect that: Limitation to our Liability: Providing the Services to you does not make us your trustee or investment adviser.
In providing the Services, we will exercise the same degree of care as we exercise in respect of our own property. We have no trust or other obligations in respect of your moneys or assets other than those expressly specified in these Terms and Conditions.
Neither we nor any of our agents or service providers are liable for any taxes or duties payable in respect of your assets or for the management or performance of your assets including any reduction in the value of your assets. We are not liable for loss, damage or expense of any kind which you or any other person may incur or suffer arising from or in connection with: Neither we nor any member of the HSBC Group are liable for loss, damage or expense of any kind which you or any other person may incur or suffer arising from or in connection with any delay or failure by us or any member of the HSBC Group in processing any payment message or other information sent via our systems or the systems of any other member of the HSBC Group or communications, or in performing any of our or its other obligations in connection with any Account or the provision of any Service to you, caused in whole or in part by any steps taken by us or such other member as considered appropriate in accordance with any Applicable Regulations.
If you use any service which may include any Service provided by any other person not being our agent or nominee, we are not liable in any way for the quality of the relevant service or any action, claim, loss, damage or liability of any nature which you may suffer or incur arising from or in connection with any act or omission of that other person providing the service or any agent or third party service provider appointed by it. We are not liable for any delay or failure in providing any of the Services or our equipment or facilities to you to the extent that it is attributable to any cause or circumstance that is beyond our or our agent's reasonable control, including equipment malfunction or failure.
We will act on an Instruction as soon as reasonably practicable after we receive it. We are not liable for loss, damage or expense of any kind which you may incur or suffer arising from or in connection with any fluctuation in the price of the relevant asset between the time we receive an Instruction and the time we act on it or any delay or failure by us in acting on an Instruction whether in part or in full for any reason including as a result of failure or error of any computer or electronic system or equipment , unless due to the negligence or wilful default on our part or that of our agents or their respective officers or employees and only to the extent of direct and reasonably foreseeable loss and damage if any arising directly and solely from it.
This clause does not and should not be interpreted to limit the effect of Clause on Limitation to our Liability. In no circumstances will we be responsible to you or any other person for any loss of profit or interest, indirect or consequential loss arising from or in connection with our providing, or failure or delay in providing, the Services.
This indemnity shall continue after the termination of the Services, the Accounts or these Terms and Conditions. We have the right to designate the account as 'dormant' and restrict or impose conditions for accessing an Account if it has been inactive for a period of time set by us.
Please refer to us for the applicable periods in respect of the different account types. The applicable periods may vary depending on the Account types and we will provide further information upon request. Accountholders will be required to be present in person at a branch of the Bank, with suitable identification to reactivate such unclaimed accounts or to close such account.
Accounts upon which an attachment order or other legal notice prohibiting operations of the accounts have been received will be blocked and no further operation will be allowed till such time as the prohibition order is removed.
These terms and conditions shall be governed by and construed in accordance with the laws of India and courts of Mumbai shall have the exclusive jurisdiction to try and entertain any disputes regarding the aforesaid terms and conditions.
Change in Process for Funds Transfer and Demand Drafts With an objective of enhancing security for banking transactions, we would like to inform you that for all requests for funds transfer1 or making demand drafts for an amount greater than INR 2,00,, a cancelled cheque of the account through which the transaction is being carried out will have to be submitted along with the requisite documentation from 7th March Fund Transfers comprise of: Telegraphic Transfers TT Please note that this guideline is applicable for transactions made by you or your authorized bearer in person at the branch and do not apply for Internet or Mobile Banking transactions.
You are responsible for fulfilling any obligation that you may have with respect to the filing of returns or other required documentation in respect of and the payment of all relevant taxes, including, without limitation, all income, capital gains, wealth and estate duties, stamp duties, value added tax and any other applicable taxes. Certain countries may have tax legislation with extraterritorial effect regardless of your place of domicile, residence or citizenship.
Customer [and each Connected Persons] is responsible for fulfilling its own obligations with respect to the filing of returns or other required documentation in respect of reporting and payment of all relevant taxes, including, without limitation, all income, capital gains, wealth and estate taxes.
Certain countries may have tax legislation with extra-territorial effect regardless of place of domicile, residence, citizenship or incorporation. Customers whose email IDs are registered with the bank will receive email communication from the bank on an ongoing basis. The communication may include account related information, certificates, bank notices and account statements, unless you have specifically opted to receive physical statements on your account.
In these terms and conditions, to which the use of ATMs will be subject, 'the card' shall mean any card issued to the Cardholder by the Bank which may be used to effect banking transactions by electronic means whether at Automated Teller Machines "ATMs" , point of sale terminals or otherwise , "Cardholder's Account" shall mean any account nominated by the Cardholder in respect of ATM.
The first Card on a joint account will be issued free of charge. Every additional Card applied for on the same account will be charged for as per Bank's Tariff. A maximum of two cards per account will be issued in case of joint accounts.
Subject to provisions concerning loss or theft of the ATM card in this section, you will be responsible for all transactions, including funds transfers to third party beneficiaries, effected by use of the ATM card, whether authorised by you or not.
You will be unable to effect a transaction if there are insufficient funds in the related Account. If you effect a transaction in a currency other than the Indian Rupee, we will debit that transaction from the related Account after conversion into Hong Kong dollar at our prevailing exchange rate at the relevant time of conversion.
However, in case of any loss, theft, disclosure or unauthorised use of your ATM Card, you should report to us immediately followed by a written confirmation as soon as reasonably practicable, and you will be responsible for all transactions effected whether voluntarily or not by the use of your ATM Card until we receive your report. We have no obligation but may issue a replacement ATM Card to you and may debit a handling fee from any Account.
The statement issued by the ATM at the time of the deposit only represents what you purport to have deposited and is not binding on us. Further, a cheque is accepted subject to final payment or clearing. You are not entitled to use or withdraw the proceeds of a cheque until they have been cleared. Any statements issued by the ATM at the time of deposit or withdrawal shall be conclusive unless verified otherwise by the Bank.
Any such verification shall likewise be final and conclusive and the Cardholder shall make no objection thereto. Publication of change by such means as the Bank may consider appropriate will constitute effective notice to the Cardholder thereof. The Bank's record for transaction processed by the use of the card shall be conclusive and binding for all purposes.
Such termination shall also be deemed termination of the Cards facility accorded by the Bank to the cardholder 14 The Bank shall be entitled to terminate the ATM facility with immediate effect and return the Card upon the occurrence of any of the following events: Failure to adhere to or comply with the terms and conditions herein set forth, or ii.
An event of default under any agreement or commitment contingent or otherwise entered in to with the Bank, or iii. The Cardholder becoming the subject of any bankruptcy, insolvency proceedings or proceedings of similar nature or iv. Demise of the Cardholder, or v. Closure of the Cardholder's account or failure to maintain the minimum average balance in the said account. Any notice hereunder with any one such person will be deemed effective notification to all such persons.
Use of the ATM after the date upon which any change to these terms and conditions is to have effect as specified in the Banks notice will constitute acceptance without reservation by the Cardholder of such change if the Cardholder does not accept any proposed change, the Card must be returned to the Bank prior to the date upon which such change is to have effect.
However, this should not be constructed as an agreement either expressed or implied that the Bank is bound to grant any overdraft facility whatsoever. The cashwithdrwal shall be made solely for local disbursement. The availability of ATM services in a country other than that in which the card was issued is governed by the local regulations of the country in force.
The Bank shall not be held liable if these services are withdrawn without notice thereof; e The cardholder shall use the facility within the prescribed limits, only for bonafide purposes such as are laid down by the Reserve Bank of India, i. The Cardholder shall indemnify the Bank against any violation of these conditions and shall undertake to regularly keep in touch with amendments in this regard, if any, made by the Reserve Bank of India.
We may specify or vary the scope and features of the Phonebanking Service from and modify, expand or reduce the same at any time and from time-to-time time to time with notice. Where such notice shall, in our sole discretion, be given, such notice may be made in such manner and by such means of communication as we shall deem fit, including, without limitation, the use of direct mailing material, advertisement or branch display.
You may use the Phonebanking Service and give us Telephone Instructions on your accounts and cards. The PhoneBanking services provided by the Bank to all accounts cover i. Transfer of funds between any of the Accountholders' Accounts ii. Transfer of funds from any Savings Accounts of the Accountholder within any pre-specified and agreed transfer limits to any Account pre-designated by the Accountholder 'the Designated Transferee Account' or any Payee pre-designated by the Accountholder for the purpose of receiving funds under the PhoneBanking services iii.
Request for additional Fixed Deposit, renewal or withdrawal of Fixed Deposit iv. Enquiry on Savings Account balance, last transactions, exchange rates and deposit rates v. Requests for a statements, b cheque books, c stop cheque vi. Payment of Accountholders own credit card bills viii. Such other types of banking or other services as the Bank may introduce from time to time 2 You should keep your Phonebanking PIN strictly confidential.
You should not keep a written record of your Phonebanking PIN in any way that may enable another person to use it.
Your online banking username or password should not be the same as other online accounts. Regularly check you bank, credit and debit card statements to ensure that all transactions are legitimate. Report It If you receive one of these suspicious e-mails: Step 2 - Contact your local police.
Step 3 - Always report phishing. Access to your accounts is controlled by your unique username and password. Your access is suspended after three invalid login attempts. We show you the date and time of your last login so you know that no one else has accessed your accounts. While you're banking online: We have bit SSL encryption to keep your information secure. This basically means your information travels over the internet as a sophisticated code that only we can unscramble.
Each of our secure websites has a SSL Extended Validation certificate issued by VeriSign to let you know that the website is genuine and secure. This means that if you're using Internet Explorer 7 , your address bar will turn green when you visit our sites. It makes it easy for you to be sure you are on the genuine OnlineSBI website.
You are automatically signed off from your account if it's inactive for a set period of time. All pages you visit in our online banking websites are automatically removed from your browsers cache after you have logged off. This removes the opportunity for later users of that computer to view your personal or account details by, for example, selecting the browser back button or searching the contents of the computer's hard-drive. Security experts at SBI behind the scenes Our dedicated security team investigates new technologies, monitors activity and responds promptly to any emerging security issues.
We regularly use reputable independent consultants to audit the security of all our systems. Regular intense security drilling carried out as part of our efforts to look into any possible security concern and immediately address them. Safe Online Banking Select a suitable password.
An acceptable password must have at least eight 8 different characters. Repeated characters can make for palindromes and make it easier to crack. An acceptable password must have characters from at least three 3 different character types -- upper case, lower case, digits, punctuation, etc. A password that includes a sample from a rich character set is difficult to crack.
An acceptable password must not have an alphabetic sequence any longer than three 3 characters. An acceptable password must not have a digit sequence any longer than two 2 characters. There are a few characters that will cause problems if used in a password - the "delete" character is one of the obvious ones. Passwords should not be any of the following: Dictionary words including foreign and technical dictionaries Name of a person or a thing, a place, a proper noun, a phone number or a vehicle number Simple pattern of letters on keyboards Any of the above reversed or concatenated One possible method for picking a good password is to make up your own acronym.
Always protect your password Sharing passwords is a security risk. Do not divulge your password to anyone. Enter your user-id and password only in the space provided for- that you are normally used to. Any changes from normal make sure there is no attempt to steal your personal information before providing it. Do not provide user-id and passwords on any page that appears as a popup when you click on a hyperlink received through email.
Better practice would be to log on to the service by typing in the URL in the address bar after making sure the page opening up is from the genuine service provider. Do not store passwords in a file on ANY computer system including Palm Pilots or similar devices without encryption.
Change passwords at least once every 90 ninety days. Do not let your computer remember your password. As far as possible do not use un-trusted system to access a sensitive service. If you must, change the password on the first occasion immediately thereafter from a trusted system Enable our SMS based One Time Password Enable high security in the "Profile" section.
This is a second factor authentication for doing various transactions like adding third party, third party transfer etc. Remember to logout Ensure to log out when you are done with our online banking services by clicking on "logout". Then close the browser window. Check that the website is secure Keep your eyes on the URL address bar and type the address as www.